customer-help

Orders and Shipping

We aim to get your order shipped out quickly! Orders placed on weekdays before 2 pm EST will typically ship the same day. Once shipped, please allow the following timeframes for delivery:

  • Standard Shipping: 15-17 business days (Mon-Fri)
  • Expedited Shipping: 7-10 business days (Mon-Fri)
  • Rush Shipping: 3-5 business days (Mon-Fri)

Ship times may vary based on product availability, customized orders, and your location. If you need your order faster, expedited and rush shipping options are available during checkout for an additional fee. Tracking information will be provided once your order ships so you can follow its progress. Let us know if you have any other questions!

Whether sales tax applies to your gcporcelain order depends on where you are shipping to.

For orders shipped to addresses in [State X], we are required by law to collect state and local sales tax at checkout. If shipping to any other state, no sales tax will be added.

The sales tax rate is based on the address given at checkout as well as any local taxes that may apply. Make sure your billing and shipping addresses are correct to ensure the proper tax rate is applied.

Please let our customer service team know if you have any other questions about sales tax on your order. We’ll be happy to explain the charges before you complete checkout.

We currently ship to over 50 countries worldwide! Some of the most popular international destinations we ship to include:

  • Canada
  • United Kingdom
  • Australia
  • France
  • Germany
  • Japan

To find out if we deliver to your country, simply add items to your cart and enter your address during checkout. If we’re unable to ship to the address given, you will be notified.

International delivery times vary by destination and customs clearances. On average expect 7-21 business days for delivery. Tracking and insurance is provided for all international orders.

Let us know if you have any other questions about ordering or need help calculating shipping costs to your location!

Tracking updates are also sent via email as your order progresses through fulfillment and shipping.

If you can’t locate tracking details, please contact our customer service team for assistance. We are happy to provide the status of your order and ensure it arrives safely and on time! Let us know if you have any other questions.

Returns and Exchanges

We want you to be fully satisfied with every purchase. If for any reason you need to return an item, please contact us within 30 days of receiving your order.

Unused products in their original packaging can be returned for a full refund or exchange. For customized or personalized product, just the cost of the product itself is refundable.

To start a return, email customer service at info@gcporcelain.com. We will provide instructions and arrange for pickup of the return shipment.

Please note that return shipping costs are the responsibility of the customer. All return items must be in new condition with original tags and packaging. Refunds are generally processed within 2-3 business days after returns are received.

More indo in our refund policy page.

We apologize if you received an incorrect or damaged item in your order. Please contact our customer service team right away and we will make it right!

The best way to reach us is by email at info@gcporcelain.com. Let us know which item(s) you received incorrectly and we will send a replacement immediately.

If you wish to return the incorrect item, we will provide a prepaid return label so you can send it back at no cost. Once we receive it, we will issue a full refund or send the proper replacement – whichever you prefer.

Please hold onto all packaging materials and enclosures in case they are needed during the return process. We know receiving the wrong item can be frustrating and want to resolve it for you as quickly as possible! Our team is available 7 days a week for any issues with your order.

We sincerely apologize if any items in your GC Porcelain order arrived broken or damaged. Please contact us right away at info@gcporcelain.com.

If possible, take photos of any damage to the GC Porcelain products or packaging for reference. Then let our team know which items were affected and we will ship replacements for those products immediately at no charge.

Alternatively, if you prefer a refund instead for the damaged GC Porcelain merchandise, let us know and we will process one promptly. You may keep the original damaged item or discard it. In some cases we may request the item be returned to inspect and prevent future issues.

Just provide your GC Porcelain order number and details on the damage, and our team will assist you promptly. We truly appreciate you bringing this to our attention and apologize again for any inconvenience. Please let us know if you have any other questions!

To initiate a return, please contact us first by emailing info@gcporcelain.com. We will provide a return authorization number and details on where to mail your return.

For expedited processing, please send authorized returns to our company.

Be sure to include the return authorization number on the outside of the package along with your order information inside. Once we receive your authorized return, we will process a refund or replacement as discussed when you contacted us.

Please use a trackable shipping method with insurance when mailing returns back to ensure safe delivery. Return shipping costs are the responsibility of the customer. If you have any other questions about our returns process, just let us know!

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